#Management #ThoughtPiece
tl;dr: "It is a real-world example of Goodhart’s Law, in that as soon as we began using uptime as a target, it stopped being a useful measure. So what is an ideal alternative? For me, as a naive engineer, I’d love to see the industry start viewing clear and transparent communication in past incidents as positive signal about a working relationship. After all, we know incidents are a fact of life, and it’s much better to be honest about them than hide."
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