tl;dr:“When you are faced with no obvious way to solve a staffing challenge, it can be helpful to think about the problem differently. One way to do this is to think about the situation in terms of concentric circles. What I mean by concentric circles is imagining that the team asking for more people is at the center of a series of circles.”
tl;dr:“But this isn't an article about how bad we are at estimating, nor does it offer any solutions for you to getting better at estimating. In fact, I want to focus on why dates are pretty dangerous things to be throwing around in the first place, and what an alternative might look like that could save you a lot of pain.”
tl;dr:“The heartbeat is a communication that looks back at the strategy, recaps the key points, and then shows how it has been implemented in the time since the last heartbeat. It's a chance to show how the strategy is living and relevant, and that it's not just a document that was written once and then placed on the shelf.” James shares strategies for doing so.
tl;dr:“I think that a healthier way to encapsulate speed, scope and quality is thoroughness. Thoroughness is about how much you're willing to explore the problem domain, how much you're willing to experiment versus build resilient systems, and how long what you're going to build is intended to last.” James discusses how to manage thoroughness as a new dimension.
tl;dr:“The global maxima is the point at which we are at our most skilled, our most impactful, and the most satisfied. The global maxima may not even be a role, but a state of being where everything comes together: life, work, compensation, contribution, and happiness. Try restarting your career conversations with your direct reports by asking them what this global maxima is for them.” James shares some primer questions.
tl;dr:The disappointment frontier is the void formed from the mismatch between your team and reality. “Overcommunication, transparency, and a clear delineation between what you can and can't control will help you navigate the disappointment frontier bridging your team's world and the external reality. It's not your job to create a perfect utopia for your team. Instead, it's your job to help them successfully navigate reality with you as their guide.”
tl;dr:“Performance review season always gets people thinking: where am I going? Where do I want to be next year? Why haven't I managed to get that promotion this time around? What's the point of all of this anyway?” James discusses the patterns he commonly sees in reports and how being transfixed on a single goal can do more harm than good.
tl;dr:A good performance management system includes: (1) Clear definitions of performance expectations for each role. (2) Regular performance review processes - self-assessment, manager assessment, peer feedback. (3) Calibration to ensure fairness and consistency across the organization. (4) Performance Improvement Plan process for underperforming employees. (5) Compensation process tied to performance outcomes. James discusses how this generates a power curve over time.
tl;dr:“When you are asking people to do something, lead with a recommendation of when it should be done by. Be explicit about this, but open to negotiation. It's such a simple technique, but when you compound its usage over a year at a big company, you will be amazed at the difference it makes.” Parkinson's Law states that "work expands so as to fill the time available for its completion" and, by setting aggressive deadlines, James discusses how leaders can leverage it.
tl;dr:The initial signs of trouble in an organization are not at the center where engineering or management are situated, but at the edges. This is because people at the edges are the most exposed to the outside world i.e. where bad reviews are posted, where customers ask for help, and where social media complaints about unacceptable bugs are posted. As you become more senior in an organization, it is easy to become isolated from the outside world. James explains how to tackle this.