tl;dr:I always thought about "Managing up” like a funnel. It’s a skill to manage a funnel where you start with promises, and at the end of that funnel, there is a really bad outcome. Leah discusses managing every step in the funnel to prevent this from happening: (1) The # of promises you commit to. (2) The # of important promises. (3) The # of promises with a deadline. (4) Realistic time management, buffer. (5) Not letting important become urgent. (6) Regular, open communication. (8) Honest crisis management.