tl;dr:"Incentives are never perfect because management always has a limited understanding of the system it manages." Therefore, unrewarded work is often carried out to keep the system in place. However, Milosz argues, this results in management avoiding or ignoring issues and, in order, for change to happen, we must be open to failure on a personal level and culturally, as a company, for these issues to be tackled.
tl;dr:Milosz lists all the various emotions he feels as a programmer, along with the cause of each e.g. Shame - "When I discover that something I wrote some time ago is faulty, I feel ashamed. Or when somebody finds an obvious mistake in my pull request."