tl;dr:“Most people think of demanding and supportive as opposite ends of a spectrum. You can either be tough or you can be nice. But the best leaders don’t choose. They are both highly demanding and highly supportive. They push you to new heights and they also have your back.”
tl;dr:"I have nothing against process but startups generally implement them way too early and way too often." Ravi's advice to those thinking about instituting a new process is to answer this question: “If you could only get one thing done this year, what would it be?”. Whatever the answer is, don’t waste your time on anything else. "Take your best person, make them responsible for solving that problem, and give them everything and everyone they need to make it happen."