tl;dr:“What do leaders who are skilled at navigating complexity know how to do? What do they do differently? What would you observe if a leader had these skills?” The authors asked these questions, and answered them using general behaviors they’ve observed first. These include: (1) Accepting they are part of the problem and have contributed to the current situation. (2) Encourage new interaction patterns and not simply remove individuals. (3) Patient divergence by resisting the urge to converge on a path forward prematurely.